Crucial Confrontations 1.7.2

This application provides a practical resource for addressing sensitive, contentious, and complex issues both at work and at home.

The app offers a free sample that includes the entire first chapter of the full version, with additional chapters available through an in-app purchase of $14.99 USD.

As Tom Peters states in the foreword, "If you read only one 'management' book this decade... I'd insist that it be Crucial Confrontations."

Authored by the team behind the bestseller Crucial Conversations, this program aims to equip individuals with strategies to foster successful personal, team, and organizational interactions by repairing broken promises, managing unmet expectations, and promoting positive behavior.

Many organizational and familial challenges stem from individuals’ inability or unwillingness to confront failed commitments. These issues often manifest as missed deadlines, rule violations, or inappropriate conduct, with inadequate responses exacerbating the problems, leading to decreased accountability and escalating conflicts. Contemporary research indicates that such failures are not merely irritants but have significant costs—reducing organizational performance by up to fifty percent and accounting for a majority of divorce cases.

Crucial Confrontations draws on extensive observations—over 10,000 hours—to develop skills that increase confidence when addressing issues such as:

• An employee's sarcastic or insubordinate tone—how should it be handled?
• A manager's commitment to an unfeasible deadline—what is the appropriate response?
• A family member's appearance with new body art—the approach to discussing it?
• An accountant confronting a client violating legal constraints—what steps should be taken?
• Family discussions about an elderly loved one's driving safety—how to communicate effectively?
• A nurse's dilemma in addressing abusive behavior from a physician—how to proceed?

Many people tend to avoid confrontation or respond poorly when provoked. Crucial Confrontations emphasizes methods for managing violations of expectations constructively—resolving issues without damaging relationships and potentially strengthening them.

About the authors:

• Kerry Patterson has advised hundreds of Fortune 500 companies through his award-winning training programs focused on cultivating healthy organizations.
• Joseph Grenny brings two decades of experience coaching global corporate and government leaders in effective communication.
• Ron McMillan co-founded Covey Leadership Center and served as its vice president of research and development.
• Al Switzler is a faculty member at the University of Michigan's Executive Development Center.

The authors collectively founded VitalSmarts and have trained over 500,000 individuals worldwide. They reside in the greater Salt Lake City area.

Endorsements include: "Revolutionary ideas... opportunities for breakthrough..." — Stephen R. Covey; "...unleash the true potential of a relationship or organization and move it to the next level..." — Ken Blanchard; "The most recommended and most effective resource in my library." — Stacey Allerton Firth.

This app features:

• The complete book
• The full audiobook synchronized with the text
• Bookmarking capabilities
• Customizable settings including font type, font size, night mode viewing, and audio controls